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Monday
Jan032011

2011 - The Year of Customer Service

Recently I read some predictions for e-commerce websites in 2011.  The primary prediction was an increase in customer service levels.  We all know that Zappos.com set the bar high for excellent customer service, and now it's time for the rest of us to follow suit. 

When we started our company, we made one of our primary goals the institution of quality customer service.  That doesn't mean we just help you place an order on the website.  We are here to answer your questions, provide guidance, and assist with your CPAP therapy.

At TheCPAPPeople.com, we are trying to change the paradigm for CPAP sales via the Internet.  Here's a few of the ways:

•    Cash refunds for returns on unopened products within 15 days.  Period. No store credit, no exchanges only, real refunds.

•    Courteous, knowledgeable, and professional staff will speak to you on the phone, type to you in chat, or answer your emails.

•    We will ALWAYS find an answer for you.  We admit to not knowing everything, sometimes we have to research or ask others.

•    We will NEVER manipulate you or pressure you.

•    We promise to help you.  Genuine, honest, help.  Customer service.

•    We will do whatever it takes to earn your trust and your confidence.

•    We will NEVER use sales gimmicks or have confusing policies.


Next time you are looking for CPAP supplies, check us out... we might just surprise you.

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